Shipping Policy

Delivery:

All Stella Studio orders are delivered during business hours.

Standard orders are usually shipped within 2-4 business days of order receipt. Standard delivery is 2-7 business days thereafter.

If you order multiple items from our website, you may receive multiple deliveries shipped by multiple carriers since items may be sent from different warehouse locations.

Carriers are unfortunately not able to specify an exact delivery time for small to medium items. We are currently unable to cater to any additional delivery requests including, but not limited to: express shipping, selection of specific delivery date or time, weekend deliveries, reserving or holding stock in our or our partner’s warehouse, consolidation of multiple orders or consolidation of items in an order if they are dispatched from more than one location.

Upon arrival of your package, please note any damage to the box as well as any damage to the item itself. If you feel that the damage to an item or a box is too severe please refuse the package. There is no need to refuse all delivered packages if most are in good condition.

Depending on the size of the items in your order, we utilise the following shipping and delivery method:

All items can be shipped via Shippit or Interparcel. As soon as your item has left the warehouse you will be notified via email and be able to track your order online.

Our standard shipping arrangement will require a signature upon delivery; however, you can select an option at checkout to leave the order at your door.

If you are not at home at the time of delivery and you have not given an authority to leave the package, a notice with alternative arrangements will be left at your residence.

Unfortunately, we cannot accept a PO box for these items as the shipping address because our shipping partners are unable to deliver to a PO Box.

Shipping Charges:

We provide free shipping Australia wide.

If you have any questions regarding the shipping of your order or require an express service please contact us at hello@stellastudio.com.au